Privacy Policy

Last updated: 2 September 2026

At Joalheria Balbino, we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use and share your personal information when you visit our website, place an order, contact us or otherwise interact with our services.

Our online store is powered by Shopify.

Information We Collect

Depending on how you interact with BALBINO, we may collect:

Contact information, such as your name, email address, telephone number, billing address and shipping address.
Order and transaction information, including products purchased, returned or added to your cart.
Payment information, which is processed securely through our payment providers.
Account information, if you choose to create an account.
Communications, including information you provide when contacting us.
Technical and usage information, such as your IP address, browser, device and interactions with our website.

We may collect this information directly from you, automatically through our website and cookies, or through service providers that support our store.

How We Use Your Information

We use your personal information where necessary to operate our business and provide our services, including to:

process and deliver your orders;
process payments, returns and refunds;
provide customer service;
maintain and improve our website and services;
prevent fraud and maintain the security of our store;
comply with legal and regulatory obligations; and
send marketing communications or provide personalised advertising where you have provided consent or where otherwise permitted by applicable law.

You may unsubscribe from marketing emails at any time using the link provided in those communications.

How We Share Your Information

We only share personal information where necessary to operate our store, provide our services or comply with legal obligations.

This may include sharing information with:

Shopify, which powers our online store;
payment providers;
delivery and logistics providers;
technology, analytics and hosting providers;
advertising and marketing providers, including Meta Platforms, where applicable; and
public authorities where required by law.

We do not disclose personal information unnecessarily.

Shopify

Our online store is hosted by Shopify.

Shopify processes certain personal information in connection with your use of our website and may process information in countries outside your country of residence.

For more information about how Shopify handles personal information, please refer to the Shopify Consumer Privacy Policy.

Cookies & Advertising

We use cookies and similar technologies to operate our website, remember your preferences and understand how visitors interact with our store.

We also use the Meta Pixel, provided by Meta Platforms, to measure the effectiveness of our advertising and, where you have provided the required consent, to help us deliver more relevant advertising on Meta services such as Facebook and Instagram.

The Meta Pixel may collect information about your interaction with our website, such as pages viewed, products viewed or added to your cart, purchases and certain device or browser information.

Where required by law, analytics and advertising technologies are activated only after you have provided your consent.

You can manage or withdraw your cookie preferences at any time through the options available on our website.

For more information about how Meta processes personal information, please refer to the Meta Privacy Policy.

International Data Transfers

Some of our service providers, including Shopify and advertising or technology providers, may process personal information outside the European Economic Area.

Where required by applicable law, appropriate safeguards are used for international transfers of personal data, including adequacy decisions or Standard Contractual Clauses approved by the European Commission.

Data Retention & Security

We retain personal information only for as long as reasonably necessary to provide our services, fulfil contractual and legal obligations, resolve disputes and maintain appropriate business records.

We take reasonable technical and organisational measures to protect personal information. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Your Privacy Rights

If you are located in the European Economic Area, you may have rights under applicable data protection legislation, including the right to:

access your personal data;
correct inaccurate or incomplete data;
request deletion of your personal data;
restrict or object to certain processing;
receive your data in a portable format; and
withdraw your consent where processing is based on consent.

These rights may be subject to limitations provided by applicable law.

To exercise your rights, please contact us at joalheriabalbino@gmail.com.

Children

Our services are not intended for children, and we do not knowingly collect personal information from children.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of third-party websites and recommend reviewing their respective privacy policies before providing personal information.

Complaints

If you have concerns about how we process your personal data, please contact us so that we can address them.

You also have the right to lodge a complaint with the relevant data protection authority. In Portugal, this is the Comissão Nacional de Proteção de Dados (CNPD).